Return Policy

• Returns and Exchanges can only be authorized within 30 days of the original purchase date.
• All returns and exchanges must be authorized by a Wallums.com represenatitve and must have a Returned Merchandise Authorization number(RMA#).
• Refunds can only be issued for items returned in the original, unused condidion.
• Decals that are folded or cut apart when returned will not be accepted.
• All return shipping is to be paid for by customer.
• A 20% restocking fee will be accessed on all returned orders received within 7 business days of RMA # issue date. A 30% restocking fee will be assesed on all returned orders returned within 8-30 business days of RMA # issue date. Orders received after 30 business days of RMA # issue date will note be processed.
• Customer who return items that qualified for free shipping will recieve a credit minus the restocking fee and minus the initial cost of shipping for the item.
• RMA #'s will only be given to original purchaser.
• Custom orders, Personalized items, color samples or test decal packs are not returnable or exchangable.
• Decals that do not adhere to textured walls or unfit surfaces are not eligible for returns or exchanges.
• Decals that are damaged during installation cannot be returned or exchanged. Wallums.com may provide a replacement decal at a discounted rate under our discretion.
• All returns must be shipped back using a trackable and insured shipping method. We recommend UPS>
• If an item is missing a piece, the piece may be replaced at Wallums.com discretion. We would need proof(picture) that the piece is missing.

To request a RMA#, go to your order details page and click the Return button and follow the instructions. Should you have any questions, please contact us.